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Providing You High Pass-Rate Latest 100-140 Exam Objectives with 100% Passing Guarantee

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q576-Q581):

NEW QUESTION # 576
A user's external hard drive is not being recognized by their computer. In Device Manager, the hard drive does not appear under Disk Drives but shows up under "Other devices" with an unknown device label.
What should the technician do to resolve this issue?

A. Change the drive letter and paths in Disk Management
B. Physically reconnect the hard drive to another USB port
C. Update the motherboard BIOS
D. Install the correct drivers for the external hard drive

Answer: D

Explanation:
Correct Answer. C. Install the correct drivers for the external hard drive If an external device like a hard drive appears under "Other devices" as an unknown device, it is often due to missing or incorrect drivers. The technician should install or update the correct drivers for the external hard drive to ensure that the operating system can recognize and properly communicate with the device.
Option A is incorrect because while reconnecting the device can sometimes resolve connection issues, the presence of the device under "Other devices" specifically points to a driver issue.
Option B is incorrect because updating the BIOS, while important for overall system stability and compatibility, is less likely to resolve specific external device recognition issues compared to updating the device's drivers.
Option D is incorrect because changing the drive letter and paths is only possible once the device is recognized by the system, which in this case, it is not.

NEW QUESTION # 577
A company's IT support team is revising its Service Level Agreement (SLA) to better meet client expectations and improve ticket resolution times.
Which of the following SLA modifications would most effectively ensure a higher standard of service?

A. Extending the support hours available to clients
B. Shortening the response time for high-priority tickets
C. Offering discounts for service extensions
D. Specifying more detailed penalties for SLA non-compliance

Answer: B

Explanation:
By shortening the response time for high-priority tickets, the SLA directly targets improvements in service urgency and effectiveness, which is crucial for client satisfaction and operational efficiency.
Option A is incorrect because while penalties may enforce SLA compliance, they do not directly improve service delivery.
Option C is incorrect as extending support hours may improve availability but not necessarily the efficiency or speed of responses.
Option D is incorrect because offering discounts does not directly enhance the quality or timeliness of IT support.

NEW QUESTION # 578
During a Remote Desktop session, what should a technician do if they encounter confidential information on the user's screen?

A. Minimize the window and ask the user to close the document
B. Continue the session without acknowledging the confidential information
C. Report the sighting of confidential information to the company's security team
D. Immediately end the session to protect confidentiality

Answer: A

Explanation:
Correct Answer. B. Minimize the window and ask the user to close the document Minimizing the window and asking the user to close the document respects the confidentiality of the information while maintaining the integrity of the support session.
Option A is incorrect because ending the session abruptly may not be necessary and could interrupt necessary support tasks.
Option C is incorrect because ignoring the presence of sensitive information does not address potential compliance issues.
Option D is incorrect as reporting the incident may be an overreaction if the information was accidentally viewed and not misused.

NEW QUESTION # 579
During network troubleshooting, a technician needs to determine why a laptop connects to the network via WLAN but not when using a LAN cable.
What should be examined first?

A. Check the network credentials stored on the laptop
B. Ensure the laptop's network adapter is enabled and supports Ethernet
C. Replace the WLAN router as it might be causing interference
D. Update the laptop's operating system to the latest version

Answer: B

Explanation:
Correct Answer. A. Ensure the laptop's network adapter is enabled and supports Ethernet For a laptop that connects over Wi-Fi but not Ethernet, the first step is to verify that the Ethernet adapter is enabled and functional, as this is a common oversight.
Option B is incorrect. The WLAN router wouldn't interfere with an Ethernet connection.
Option C is incorrect. While important, an OS update is unlikely to affect only the Ethernet connectivity.
Option D is incorrect. Network credentials affecting WLAN would not impact Ethernet connectivity unless configured to do so, which is less common.

NEW QUESTION # 580
After adding a second paper tray to a duplex-capable printer, users report frequent paper feed errors.
What is the most likely solution to this problem?

A. Configure the printer settings to recognize the additional tray
B. Reset the printer to its factory settings
C. Change the network IP settings of the printer
D. Realign both paper trays to ensure they are properly installed

Answer: D

Explanation:
Correct Answer. A. Realign both paper trays to ensure they are properly installed Improper installation of paper trays can lead to misalignment and subsequent feed errors. Ensuring both trays are correctly aligned often resolves these types of issues.
Option B is incorrect. Resetting the printer to factory settings is more disruptive and unnecessary unless configuration errors are suspected.
Option C is incorrect. While necessary, simply configuring settings without checking physical installation would not resolve mechanical feed issues.
Option D is incorrect. Network IP settings affect connectivity, not how paper is fed into the printer.

NEW QUESTION # 581
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